FAQs

Q: When will I receive my order?
A: All Raven & Stone jewelry is made to order. Your item will be shipped within 2 weeks of the order being placed. If you need your order to arrive sooner please contact us since we try to accommodate special requests. 

Q: How will my jewelry arrive?
A: All Raven & Stone Jewelry comes in a hand stamped box with a linen bag. We also wrap the package which includes our own wax seal. The package is beautiful and ready to give as a gift.

Q: What are Shipping Costs?
A: We are proud to offer FREE SHIPPING on all Canadian and US orders. While we do cover the cost of shipping your order to you, we do not cover the cost of customs, duties, or taxes. These are the responsibility of the receiver and due upon receiving your package. Please make sure your address is correct when completing your purchase since re-shipping orders returned due to incorrect address information will carry a $20 CAD charge.

Q: Do you offer international shipping?
A: Currently we only ship to Canada and the US. 

Q: What is your Return Policy?
A: Returns of merchandise must be made within 10 days upon receipt or order. Returns can only be exchanged for store credit or for another item. There may be additional costs if the item that the return is exchanged for has a higher price.

Q: What if my piece is defective?
A: Defective merchandise must be returned within 10 days upon receipt. Items must be unworn and otherwise in good condition. Defective items will be replaced with identical items only. Please contact for a return authorization. All shipping must be returned prepaid. Please allow 2 weeks for a replacement order.

Q: What if I need a repair?
A: Our jewelry is carefully made with great attention to detail. If, for any reason, an item breaks due to a manufacturing defect within 60 days of purchase, repairs are made at no cost. All other repairs for damaged or worn pieces are available upon request. Please contact us for an estimated repair cost. Please allow 2 weeks for repairs.

Q: What is gold-filled? 
A: Gold-filled is made from layers of 14K gold that are fused to a base metal. Unlike gold plating, gold-filled will not wear off.

Q: What is oxidized silver? 
A: Oxidized silver is made using a natural process that blackens the silver. This tarnish will stay on your jewelry, but may buff out a bit on well worn pieces. Please do not use a silver polish to clean oxidized pieces. You can clean with a soft cotton jersey cloth and liquid soap.

Q: Where is your jewelry made? 
A: All of Raven & Stone Jewelry is handmade in Vancouver.

Q: How do I care for my jewelry?
A: Raven & Stone Jewelry comes in a variety of finishes. If you need to clean your jewelry, we suggest using a soft toothbrush with liquid soap and warm water. With a light touch, clean the piece in a circular motion. Rinse well and pat dry with a soft cloth. If the piece is oxidized it must be handled differently. Do not use abrasive methods (including jewelry cloths). The best way to clean oxidized pieces is to use a soft cloth like cotton jersey. If they remain dull or have residue on them you can first soak them in soapy water and gently go over them with your fingers then pat dry. Over time and with frequent wear the patina on oxidized pieces will change. We find that a lot of people like the unique character this gives oxidized pieces.